Privacy Policy

1. Introduction

Haynes Appliance Repair ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you contact us, request service, or use our website, and how we use, share, and protect that information.

2. Information We Collect

• Contact information you provide: name, phone number, email address, and service address.
• Service details: appliance type, brand/model, and a description of the issue.
• Payment information processed by our payment provider (we do not store full card numbers).
• Website usage data: IP address, browser, device, pages viewed, and referring site.

3. How We Use Your Information

• Schedule and perform appliance repair services.
• Contact you about appointments, quotes, follow-ups, and warranty work.
• Process payments and keep service records.
• Improve our website, marketing, and customer service.
• Comply with legal obligations.

4. SMS & Phone Communications

By providing your phone number, you consent to receive calls and text messages from us regarding your service request. Message and data rates may apply. Reply STOP to opt out of texts at any time.

5. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business (scheduling, payments, hosting, analytics).
• Parts suppliers or manufacturers when needed to complete a warranty or repair.
• Authorities when required by law or to protect our rights.

6. Cookies

Our website uses cookies and similar technologies to remember your preferences and measure traffic. You can disable cookies in your browser settings; some features may not work as well.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, so we cannot guarantee absolute security.

8. Your Choices

You may request to access, correct, or delete the personal information we hold about you by contacting us at the number below. You may also opt out of marketing messages at any time.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent change.

11. Contact Us

Haynes Appliance Repair · Cincinnati, OH
Phone: (513) 960-7732